Open Position: Customer Service Professional

A rapidly growing custom apparel company in St. Paul, MN is looking for a customer service professional. This customer service professional is a primary contact for Podiumwear customers (present and prospective).  This individual is responsible for advising and assisting customers before the beginning of a full-custom apparel order, during the multi-stage production phase, and after the shipment or delivery of completed apparel. Some experience is preferred but we are also willing to train.

Job Responsibilities:

Communication

• Answer and respond to Podiumwear customer phone calls, emails, and in-person visits
• Reach out to individuals who require more assistance or clarification throughout the Podiumwear Custom Apparel order process
• Clearly define and describe Podiumwear product specifications, sizing details, and production tasks
• Communicate needs or requests to Podiumwear sales representatives and Podiumwear design, production, and information technology department staff as needed

Management and Multitasking

• Oversee the flow of orders from the initiation of an order until completion
• Manage the inventory of Podiumwear Size Kits/Samples and prepare for Podiumwear customers if/when requested
• Document thoroughly Podiumwear customer concerns, requests, and preferences as they arise (ex: mailing address, preferred delivery date, comments about products, etc.)
• Schedule production timeline for each order according to the customer preferences or “in-hands” date

Accounting (Quickbooks)

• Record receipt of payment in the form of online transactions and/or check
• Generate Quickbooks estimates for Podiumwear customers in the case of a “Purchase Order” or customer request
• Create invoices and receive payment for each order once shipment has been placed
• Run periodic reports to review monthly deposits

Job Requirements:

• High School education or equivalent
• Good English and numeric skills
• Demonstrates excellent and appropriate written and verbal communication skills
• Personable and is able to clearly communicate with Podiumwear customers and Podiumwear staff
• Athletic background in cycling or skiing is preferred

Start date April 6, 2015.  Compensation based on experience.  PTO and Simple IRA available after three months.  A 90-day trial period applies.

Email cover letter and resume to jobs@podiumwear.com by March 16, 2015.