Podiumwear Customer Service

Customer Service

Frequently Asked Questions


What are the advantages of ordering from Podiumwear?

Podiumwear Advantages

What information do I need to start an order?

Unless you will be using the Team Storefront interface, you will need a check, credit card or purchase order for the $200.00 deposit. You will need some idea of the design you would like so that the art team has a place to start working. You will need to know which product/s you'd like to order. If you are not sure, or have questions, don't hesitate to call us so that we can walk you through the different options!

How do I start the order process?

You must first create an account for yourself on our web site. If you already have an account, simply log in to your current account. Once you are logged in, you will see your account dashboard. Here you can choose to start a new order or to place a re-order. You will be prompted through the steps. For detailed instructions click here.

How does your pricing work?

Our pricing is fixed. There are no hidden art charges. You pay what is listed plus shipping. That's all. Check out our alpine pricing, cycling pricing, nordic skiing pricing, running pricingultimate pricing and soccer pricing.

Do you offer shop pricing?

Yes. We offer MSRP pricing for shops.  For more information on this, contact us at 800.930.1081 or info@podiumwear.com.

What is your minimum policy?

Customers must meet our five-piece minimum requirement for first-time orders.  The only exception to this rule is if a customer would like to order a matching women's or men's style and can't hit the five-piece minimum.  In this case, we will allow the matching gender's style to be below the five-piece minimum. 

If you would like to order fewer than 5 pieces on your initial order, this is possible, however your order will incur a fee of $150 per style that fails to hit the five-piece minimum (unless it is a matching women's style). 

What is your re-order policy?

Each account is allowed two below-minimum re-orders of the same product and design per calendar year.  

*Please Note: Any change to the colors, text, logos, art, etc. of an previously ordered style is considered a new order and is subject to those terms.

How and when do I pay?

Credit Card Orders

A $200.00 deposit is required to start your order.  50% of your remaining total is charged once the order goes into production.  The remaining balance is charged during the last steps of production. We accept Visa, MasterCard, Discover, and American Express.  We will also accept personal checks and school purchase orders (see Purchase Orders below).

Team Storefronts - Ship to Manager, Team Captain, or Coach

No deposit is required, however a credit card number must be entered in order to start the order if more than 4 styles are selected. This credit card will only be charged if the order is cancelled or the final storefront order does not meet our five-piece minimum Policy (see below). Team members place their orders individually and use their own credit cards to pay for the items they order.  There is a $5.00 processing charge added to each individual storefront checkout.

Team Storefronts - Drop Shipments to Individual Customers

No deposit is required, however a credit card number must be entered in order to start the order if more than 4 styles are selected. This credit card will only be charged if the order is cancelled or the final storefront order does not meet our five-piece minimum Policy (see below).Team members place their orders individually and use their own credit cards to pay for the items they order.  Items will be shipped directly to the individual team members rather than a single shipment to the storefront manager. There is a $10.00 processing fee added to each individual storefront checkout. This fee includes shipping costs.

Can I pay via check or purchase order?

Yes. Orders that will be paid by check or purchase order must be approved through the Podiumwear office before they are confirmed. Please choose check/purchase order from the payment options when beginning your order, and then call the office for approval. We will invoice you accordingly.

How does a Team Storefront work?

Click here to read all about our Team Storefront option and how it works.

Are size sets available? / How do I get a size set?

Yes. Size sets for fit purposes are available for clients who have an order started in our system.  We only allow 2 size sets per client. If you are ordering several products, we recommend speaking with our customer service department (800-930-1081) before requesting size sets.  They can help you determine what style/s would be most helpful for your team's fit purposes.

If you would like to request a size set, please download the size kit request form, fill it out and send it to: info@podiumwear.com.

We recommend submitting your size set request immediately upon starting your order so that your team can determine sizes during the design phase. 

*Please Note: During peak ordering times, there may not be size sets immediately available for your requested style/s. We will do our best to get you a size set as soon as possible. 

SIZE SET RULES:

  • Only complete size sets will be sent out (no individual sizes).
  • Size sets must be sent back to Podiumwear within 7 days of client receiving them.
  • Podiumwear will pay the Fedex Ground shipping charges to get the size set/s to you.
  • The client is responsible for the shipping charges to return the size sets to Podiumwear.

How does the artwork/design process work?

When you start your order, you will be asked to state your design idea in the box marked 'Artwork Sketch Upload and Idea Input'. Include as much information in the space provided as you can.  It will never be too much! If you have a sketch, photo or art file containing more details, these can be sent directly to design@podiumwear.com after you have submitted an order and have received an email confirmation that your order has been received. If the art team has questions, they will contact you via the contact information you have provided. The design team has five business days to upload an inital design (3D images) for your approval. Please note that the 2D art is your actual proof and the 3D art is just a representation of what the garment will look like on the body. If you should request a revision, a revised design will take an additional three business days. As you are looking at your 3D proof, it is very important that you study every aspect of the design very closely to be sure it will look exactly the way you are expecting. Be sure to zoom in on the file to check spelling, logo placement, colors, etc. The customer is liable for spelling, logo placement, colors etc as presented in the approved production proof. Once you have approved your artwork, you will need to input your final sizes before your order can be released into production. Once art is approved and sizes are in, you will receive an email confirmation with your estimated ship date.

How long does the artwork/design process take?

For orders with NEW items not previously ordered, your designer has 5 business days to get you an initial design once you have sent in your initial artwork idea and vector logos to Podiumwear. Designers have 3 business days to get you any subsequent revision. Re-Orders with no new art can be posted immediately.

*Remember, design time affects your ship date - so be aware that each request for revision causes a delay in production.  Clear and precise communication with your designer will keep revisions to a minimum and get your custom apparel in your hands quicker! (Podiumwear needs a minimum of 4 weeks to produce your order once the art/design process is finished.)

Do you charge for art time?

Nope. So long as minimums are met, our art time is built into the cost of our apparel so the price you see (plus shipping) is the price you get. We are here to make sure your design vision is realized, enough said!

How do I get artwork/designs to Podiumwear?

Artwork and designs should be emailed to design@podiumwear.com. We are flexible. Our art team will take anything from a sketch on a napkin to a fully designed vector file and work with you to make your design come to life. 

How should I submit logos?

All logos must be in Adobe Illustrator vector EPS format (please contact us if you need help converting files). Please send them to design@podiumwear.com.

How do I choose colors?

Podiumwear can print in any color. Our standard color chart is quite extensive. This will meet the needs of most clients. However, if you cannot find the appropriate color on our chart, we can work with you. If you would like to color-match an old uniform, you will need to send it to us. We can match Pantone (PMS) colors, but customers should be aware that PMS colors are designed for paper printing and slight color shifts do occur when printing on different fabrics.

What if I need to match colors to an older uniform or one made elsewhere?

We ask that you send us a sample for use in matching. When matching old uniforms or PMS colors, we will send a unique color swatch for approval. Please be sure you are 100% happy with the color you choose.  Podiumwear is not liable once a color has been approved by the customer. Podiumwear cannot reprint an order based on dissatisfaction of an approved color.

Where is Podiumwear apparel made?

We proudly design, print, dye-sublimate, cut and sew all of our products in our St. Paul, MN factory. Please see more about our manufacturing process here.

How long does it take to produce my order?

Production time does not start until you have approved your art and colors, submitted your final sizes and quantities and clicked the "send my order to production" box. It usually takes us between 4-6 weeks to produce an order. This varies by season and order volume. While we always try to ship your product in 5 weeks, a 6-week production time is possible during peak times. If you are trying to meet an event date, please notify us at initial contact and we can better assess whether it is possible to meet your date requirement.

Can I get this done quicker?

Need your order done in less than our standard production period? We can help! When you start an order, check the box for Rush Processing to have the design and production move at an accelerated rate. In order to ensure that the order is completed on time, we ask that you pay for overnight shipping of a color swatch/mini-proof and request no more than one-revision to your design. Our minimum rush fee is 25% of the total order cost added to the final amount or $250, whichever is greater. Please communicate with us your preferred in-hands date when you request that an order be rushed.

How do I know my estimated ship date?

When you submit your order to production (after artwork and colors are approved, and final sizes/quantities are entered), you will receive an estimated ship date via email.

Do you ship internationally?

Yes. We ship everywhere. Click here to learn more about our shipping rates and policies.

Will I be charged taxes if I order from the United States?

Nope. Since all our apparel is produced in and shipped from Minnesota (which has no clothing tax), there will be no tax charged.

*Due to recent Supreme Court decisions regarding state sales tax, this policy is pending.

What is dye sublimation?/ How does my artwork transfer to fabric?

Dye sublimation is the process of using heat to transfer dye into mediums such as plastic, paper and fabric. In sublimation, heat is applied so that the dye transitions between the solid and gas states without going through a liquid stage. Essentially, the dye becomes part of the fabric. This is why there is no peeling off of the design as you see in screen printing. We are proud to be using the very latest sublimation equipment to complete your designs. Come down to our facility any time if you'd like to see the process in action!

How should I take care of my Podiumwear garments?

Wash garments immediately after wearing. Do not allow garments to remain soiled with sweat and grime by setting in a bag or hamper for an extended time.  If immediate washing is not possible, allow the garment to air-dry until you can wash them.  Always was in cold water and air-dry.  Wash with regular or mild detergent (no bleach or Woolite).  Avoid fabric softeners, oils and solvents.  Do not iron or dry clean.

*Avoid contact with abrasive surfaces like exposed Velcro on gloves, sports bags or other gear. Damage of this type is not covered by our warranty policy. 

Can you make repairs if I tear or crash in my Podiumwear garment/s?

Yes, we can make repairs, depending on how extensive the damage to the garment is.  We will need to see a photo of the damage to determine what can be done and the potential cost of the repair work.  If you would like to inquire about a repair or crash replacement, please contact us directly at 800-930-1081 or info@podiumwear.com.

What is your warranty policy?

Podiumwear offers a lifetime warranty on all garments.  Our warranty covers manufacturing defects.  It does not cover damage due to contact with Velcro or other rough surfaces, overexposure to high temperatures, accidents, crashes or the natural breakdown of materials over extended time and use. Podiumwear is not liable for damage incurred from failure to follow Podiumwear care instructions.

Can I see the complete Podiumwear policies, terms and conditions?

Podiumwear Official Policies, Terms and Conditions